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12/Mar/10 10:10:40 AM

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Support :
FTP setup

What is FTP?

FTP is "File Transfer Protocol". It is used to send and receive files across the internet. You use it to upload, download, and delete files in your account, and also manipulate files by renaming them or changing file permissions.

How can I perform file administration?

You can either download FTP Client software, or use the File Control Panel in our Control Panel section. In general, FTP software is usually faster and more reliable, and is the recommended method of uploading and downloading files.

Downloading FTP Client software

To transfer files to and from your server, you need a FTP Client. If your website development software already includes a FTP client you do not need additional software. The following is a list of places to get ftp clients:

SmartFTP: Free, well supported and constantly updated by SmartFTP Corp **Recommended**
WS FTP: Free, popular and solid
Tucows FTP clients: Large list of FTP client software

FTP Client Settings

All FTP compliant software will work with our FTP servers. The information below will help you set up most FTP clients.
Remember to replace "yourdomaincom" with your ftp account (eg. phonecom) and "yourdomain.com" with your domain (eg. phone.com). Note that the ftp account is your domain without any dots:

General Settings
SmartFTP
WS FTP version LE

General Settings

Hostname / Servername: ftp.yourdomain.com
Directory: public_html
Username: yourdomaincom
Password: the password for yourdomaincom
Port: 21

SmartFTP

In the URL box, type "ftp.yourdomain.com"
In the Login box, type "yourdomaincom"
In the Password box, type the password for yourdomaincom
In the Port box, type "21"
Do not check the Anonymous checkbox
From the FTP menu on the toolbar, select "Connect"
From the FTP menu on the toolbar, select "Local Browser"
You can now drag files between your computer and the server

WS FTP version LE

Open Session Properties window
In Host Name box, type "yourdomain.com"
Leave the Host Directory box empty
For Host Type, choose Automatic
In the User ID, type "yourdomaincom"
In the Password box, type the password for yourdomaincom
Click Connect
Remember to upload html files as ascii and graphics as binary